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Frequently Asked Questions

Ticket-Related

    After buying online at www.easybook.com, you will receive an order summary via email from us. This order summary will serve as the e-ticket/invoice too and it will be used when you check in to exchange for a boarding ticket on the departure date. If you do not receive the email, you may login to membership => view booking history => select departure date, click invoice to print it out. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.

    It depends on the bus company and pick-up location.

    Your order summary will clearly state where you need to go for pick-up. Once you arrive at the stated location, if there is a counter there with a unit number corresponding to that on your order summary, you will need to go to that counter to exchange your order summary for a boarding pass or a bus plate & platform number. Show this boarding pass to the bus driver as you board the bus.

    If your pick-up location does not have a counter, and is, for example, a taxi stand, then you may show your order summary (electronic OR printed paper version) to the bus driver as you board the bus.

    You may either print out your order summary or have it ready to view on your phone/tablet. Either a paper version or an electronic version of your entire order summary is acceptable, as long as the bus counter staff/bus driver can view it clearly.

    *If you are planning to show you order summary electronically, make sure that the entire order summary (3 -4 pages) are able to be viewed on your device.

    Tickets once sold are confirmed NOT changeable in any circumstance. You may still email to us at enquiry@easybook.com to request to change the departure date and time of your coach e-tickets / order summary. You can only change your e-tickets to those tickets that belonged to the same coach company of your original tickets. However, by no means, the change request will be successful each time, this is always subjected to the coach side's decision.

    No cancellation or refund is allowed.

    Yes. You do not need to pay or provide your credit card details to check availability and fares. We only require your payment details if you choose to complete a booking.

    If you've forgotten your password, click 'Forgot Password' on the login page. Then enter your email address. Your password will be sent to your Easybook registered email address.

    Please check your spam folder if you do not find it in your inbox.

    Yes, you can do so. But you need to change the passenger's details to the one who is boarding the coach. You may log in to membership => View Booking History =>choose the departure date => click Edit to change the passenger's details.

    You can re-print them from the email or the membership page by following the steps in question 3 or 4 above. You are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies.

    Yes, your friend can buy the ticket for you. He/she just have to fill in your particulars in the passenger's details section. Then your friend can email you the order summary and you are encouraged to print out the order summary to speed up check-in beside showing your ID. Please follow the instruction in the order summary especially about quoting the boarding code to check in into certain coach companies or waiting for the next email in the next working day to obtain an actual Ticket Number to check in into certain coach companies. If your friend fills in with his/her own details, then your friend has to be present on the departure date to collect the ticket on your behalf.

    We do charge a minimal transaction fee / admin fee. But occasionally during promotion, we also offer zero admin charges on selected bus trips at Easybook.

    Any child who is 2-year old and above has to buy his/her own seat ticket.

    All details are shown in the second column of the order summary/invoice. The pick-up point address and drop-off point address are shown in the second column of the table.

    Ticket is open for sales usually 6 - 8 weeks in advance.

    Please select the [ORIGIN], [Any Sub Location] and [DESTINATION], [Any Sub Location] to see more results. If 'No trips records' shown, that means the selected trips are fully booked.

    We / bus companies might call or email to inform you if there is any delay or changes, please make sure that your contact number and email are correct, so that we can contact you successfully.

    Please refer to our Promotion page.

    No, you can only enjoy one discount/promotion at a time. Promotions, offers and discounts cannot be used in conjunction- only one is applicable at a time.

    Some trips are not opened online but offline are available, then you need to go to the coach counter to buy them.

Payment-Related

    Easybook.com offers a variety of payment methods and the options available to you will depend on the country that your booking departs from and the amount of time left before you depart.

    You may be offered one or more of the following payment options:

    • Credit card (Visa, MasterCard)
    • Debit Card (Visa, Mastercard)
    • PayPal
    • Real-time or online bank transfer
    • 7- Eleven (Malaysia, Klang Valley Area only)
    • AXS Payment Machine (Singapore only)

    Since we have different payment options from different countries, we would ask that you check during the booking process what payment options are available to you. If your desired payment option is not shown, it may not be available for the country that you are departing from, or there may be too little time left before departure.

    Check your membership email at www.easybook.com to check if your order summary is there.

    If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you on the day itself.

    1st scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

    Check your spam folder to see if it is there.

    Check your membership email at www.easybook.com to check if your order summary is there.

    If it is not there, please enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you within the day itself.

    2nd scenario: You didn't receive any email from us despite making the payment.

    Please take a screenshot of the successful payment done (with your respective bank), attach in the email and mention the bus trip purchased, travelling date & send it to enquiry@easybook.com.

    Yes. Easybook.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to the Easybook.com server.

Others

    Our coaches will leave on time and cannot wait at the expense of other passengers. Please turn up at least 30 minutes before departure.

    Usually the coaches will stop one or two times along the way for toilet or refreshment break depends on the length of the journey. If you have any urgent matter to have the coach to pull over you may just tell the driver.

    • Singapore to Tioman (Mersing) - Approximately 3 hours.
    • Singapore to Malacca - Approximately 3 hours.
    • Singapore to Seremban - Approximately 4 hours.
    • Singapore to Kuala Lumpur - Approximately 5 hours.
    • Singapore to Genting Highland - Approximately 7 hours.
    • Singapore to Cameron Highland - Approximately 7 hours.
    • Singapore to Pahang - Approximately 8 hours.
    • Singapore to Terangganu - Approximately 12 hours.
    • Singapore to Penang - Approximately 10 hours.
    • Singapore to Kedah - Approximately 12 hours.
    • Singapore to Hadyaai - Approximately 13 hours.
    • View all trips duration
    • PS: Arrival times may be 30 minutes earlier or later depending on traffic conditions.

    The coaches are all non-smoking coaches.

    • Super VIP Merchant
    • Super VIP (26/28-Seater)
    • 44 seaters
    • Double Decker
    • NEW K-CLASS-DBL
    • Snoozer 21 seaters
    • Super VIP 18 seaters
    • Exclusive Single Deck

    Following details needed:

    • Number of People
    • Departure location (address)
    • Destination
    • Departure date & time
    • Returning date & time

    Please fill in the form here.

    PS: Price is dependent on the departure date i.e. on peak season or low season, one way or two ways, whole day exposure, etc..

    Singaporeans, Thailand and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused the entry without a visa and we are not held responsibility for that consequence. Creating visas on the spot at the custom of 2nd link is not advisable because it will take more than 30 min and the coach will not wait more than 30 min.

    For more information, you may log in to:

    Ministry of Foreign Affairs

    PS: the info above are subjected to changes from time to time.

    Maximum 15kg (60cm x 20cm x 55cm), you may put your luggage at the luggage compartment below the coach or above your seat. It is your responsibility to ensure that your luggage is loaded onto the coach that you are boarding.

    When you are going out from Singapore to Malaysia, you have to leave your luggage in the coach at Singapore custom but must unload your luggage at the Malaysia Custom for scanning; If you are coming in from Malaysia to Singapore, you will leave your luggage in the coach at Malaysia custom but must unload your luggage at the Singapore custom for scanning. The coach driver will instruct but sometime you might miss the instruction in case.

    Depends on the coach company. Most of them are using 2nd link, unless those pick-up point are nearer to the north such as Kovan Hub.

    Please refer to our Local Tour page.

Ticket-Related

    You can get the fare and timetable information from our website at www.easybook.com.

    Depending on the weekends or festive season in Malaysia, there could be a peak in purchase or all the tickets are sold out.

    Yes, you can make a group booking.

    An order summary from Easybook will be emailed which serves as a notification that your payment was successful.

    A second, final email will be sent to you. This is the E-ticket that you should take with you (soft or hard copy) to the train.

    No, you don't need to show the E-ticket at the counter. You may go directly to your respective coach train.

    You may either print out the ticket, or save as PDF in your smartphone. If you intend to show the E-ticket on your phone, make sure that the entire (all pages) E-ticket is viewable.

    Yes, you can book and register outside of Malaysia. All you need is a stable internet connection to do so.

    No. Once booked, tickets are strictly non- changeable and non-refundable.

    Please check your spam folder first.

    If it is not there, please email enquiry@easybook.com ASAP.

    You are eligible if you are qualified under below category:

    1. Senior citizen 60 years and above (Malaysian only)
    2. OKU/Disabled registered with Jabatan Kebajikan Masyarakat (Malaysian only)
    3. KTMB i-Card Student (for card holders only)
    4. Child fare for passengers aged between 4 to 12 years (passengers 3 years old and below may travel free of charge, seated together with adult)

    Concession/discount ticket is not valid for shuttle service for JB Sentral – Woodlands – JB Sentral.

    1. A ticket is valid for the passenger whose name and IC/passport number is stated on the ticket and in the boarding list.
    2. Passengers must produce an original copy of the following document during ticket inspection: -
    3. Passengers who fail to produce a valid ticket and/or an original copy of the above documents during inspection on board the train must pay the full fare and a surcharge.
    4. Foreigners holding senior citizen or disable concession tickets during inspection on board the train must pay the full fare and a surcharge.
    5. Passengers on the shuttle service between JB Sentral – Woodlands – JB Sentral holding concession/discount tickets during inspection at KTMB’s premises or on board the train must pay the full fare and a surcharge.
    6. Tickets are not transferable.

Others

    Yes, you can get it from the train station personnel on duty or the nearest train station management office.

    If that happens please contact the nearest train station personnel available or the train station management counter.

General Questions

    No. Bookings are strictly non-refundable and non-changeable.

    Please check the car booking information carefully before check out. Car rental purchases are final and are not refundable or changeable. Duplicated transactions are also not refundable because duplicated transactions block other customers from renting a specific car. There will be no refund for any unused or partly used services.

    Check that your driver's licence is valid and check whether your nationality requires an international license to be able to drive in your desired destination.

    An international license is preferred for non-Malaysian citizens wishing to drive in Malaysia.

    Easybook works with 80+ renowned car rental companies to provide you with the most choice when booking your rental car. We are always partnering with new companies to offer you more choice.

    When you book your car at Easybook, you will see the car rental company name, car brand, and car type in the search results.

    Please click on the company link on the search result page to find out more information about the selected car.

    Please note that the car pictures are for display purposes only. Some companies upload the actual picture of their car but some companies will upload a picture that's an approximate representation. Car rental companies carry many different car models and as they continually upgrade their fleets, your actual rental car may be similar but not identical to the one pictured.

    The seating and luggage capacity for each car should be used as a guide only.

    On the search result page, click on the 'View' button to find more details about the car.

    You will see the car's gear type, its daily price, the car company that manages it, whether it comes with air-con, whether a chauffeur is available, and the number of seats it has.

    Easybook offers various types of vehicle to suit your needs, such as Hatchback, Sedan, MPV, SUV, Van and Luxury cars. Vehicle availability varies by agency and location.

    When you search for your location, you will see a list of vehicle types available.

    The availability of cars may be limited during peak seasons, such as public holidays etc. Nevertheless, it is advisable to book your car rental a few days in advance to avoid disappointment.

    Easybook offers car-pickup at various locations across all states in Malaysia, including KLIA, Sabah and Sarawak.

    You can select the preferred sub-location for pick-up within the state.

    Once you have selected your car and have proceeded to the customer details/payment page, you can key in your exact preferred car pick-up and return locations in the field boxes.

    You can check whether the car comes with a chauffeur by clicking the 'View' button on the search result page.

    If a chauffeur is not available, you may still to request for one by emailing enquiry@easybook.com and we will do our best to allocate you a chauffeur.

Car Pick-up / Return

    The car company will contact you with details of how to collect your car within 48 hours of booking confirmation, so please ensure your contact details (phone and email) are correct before placing an order. You will also find the car company's contact details in your order summary email, should you need further clarification from them.

    Usually, the car rental company will deliver it to you at your specified location, such as hotel, airport, bus terminal, train station.

    This depends on the particular car company. Each company's policy will vary. However, all companies allow the car to be returned to the exact pick-up location.

    Some car companies allow the car to be returned at a different location/different sate but a surcharge may be applied. To avoid any doubt, read the T&Cs of the car rental company on the Payment page before you click on the 'Pay Now' button.

    Not necessarily. They can be different, subject to the particular car rental company's policy.

    Some car companies allow the car to be returned at a different location/different sate but a surcharge may be applied. To avoid any doubt, read the T&Cs of the car rental company on the Payment page before you click on the 'Pay Now' button.

    Yes, you may book a one-way car rental and return it at the same location.

    You will have to contact your car rental company directly to see if they can modify your drop-off location. You can find their phone number in your order summary.

    Any changes to your reservation may result in extra charges by the car rental company.

    You would need to contact your car rental company directly to check their policy. You can find their phone number in your order summary.

Insurance-Related

    No, insurance is not included. However, most car rental companies offer Collision Damage Waiver to reduce the customer's excess liability. Please read the T&Cs of the car company carefully.

    Notwithstanding this, it’s advisable to purchase travel insurance. Easybook shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage loss, personal accident, injury or illness.

    If you have travel insurance, check if it covers the damage. You may have to file a police report.

Payment-Related

    It depends on the currency & location. We support many popular payment gateways for your convenience, such as credit card and PayPal. At the checkout page you will see the payment options available to you.

    It depends on the car company. Some car companies will require this payment method. It will be clear upon checkout if the company requires you to pay in this way.

    If so, you would need to make a certain percentage of the payment on Easybook.com, and then pay the remaining amount upon the pick-up of the car.

    Your will receive an Order Summary in your email that shows your booking confirmation.

    If you do not receive your Order Summary email more than 15 minutes after booking, please email enquiry@easybook.com.

    If after 15 minutes, please email enquiry@easybook.com and also check with your bank to see if the payment was successful or not.

Mileage-Related

    It depends on the company. Check the T&Cs in your order summary email. If nothing is stated, the mileage should be unlimited.

    Please check the T&Cs in your order summary email. Usually, you will have to pay back the extra mileage that you have used.

Ticket-Related

    Bookings are non-refundable and cannot be amended.

    However, in the case that the ferry company cancels the trip, your ticket will be refunded.

    On www.easybook.com/ferry, select your departure/arrival points, dates and times, and number of pax.

    Then on the results list, select your desired trip and choose your seats (if applicable).

    Enter your personal details and proceed to payment.

    After your payment is successful, we will send an order summary to your email.

    You can either print out your order summary OR download it on your mobile device and have it ready for viewing at your departure point.

    You would need either a soft or hard copy to show at departure point.

    We recommend you check-in with your passports and a copy of your order summary, and collect boarding passes at least 1 and a half hours before ferry departure time.

    Children under 2 years old has to buy his/her own seat ticket.

Payment-Related

    You can pay with either Malaysian Ringgit (RM) or Singapore Dollar (SGD).

    You may pay by Visa or Mastercard, eNets, or PayPal.

    Check your membership email at www.easybook.com to check if your order summary is there.

    If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you on the day itself.

    Please note that it may take up to 30 minutes for your order summary to arrive in your order summary inbox.

    Don't forget to check your spam folder.

    Scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

    Check your membership email at www.easybook.com to check if your order summary is there.

    If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you within the day itself.

Others

    No. We recommend you purchase your own travel insurance.

    It would depend on the ferry company you are travelling with. Please check the T&Cs of the ferry company on their website.

* Hanya 0.01% harga perjalanan yang tinggi sedikit daripada kaunter ** Hanya boleh digunakan untuk transaksi tanpa menggunakan kod diskaun dan perjalanan yang ditawarkan oleh syarikat-syarikat tertentu. *** Untuk perjalanan yang tertentu sahaja, diskaun telah dimasuk dalam harga tiket (harga lebih rendah daripada kaunter bas). * Gambar Bas adalah untuk rujukan sahaja. * Trip durations are estimated time only.