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You Can Now Request For Self-Cancellation & Amendment of Bus Tickets In Your Easybook Account!

May 11, 2020

Need to amend or cancel your bus ticket due to a change in travel plans? Fret not as you can now book your bus ticket with ease, knowing each bus operator’s refund and reschedule policy.

Easybook is also offering a convenient way for you to request a cancellation or reschedule your ticket anytime and anywhere. All you need to do is login to your Easybook account, take a look at our step-by-step guide and your request will be completed in just a few clicks away! Alternatively, you may contact our customer service team via email, live chat or Whatsapp for additional assistance.

Check out the list of participating bus operators:

Refund

 Bus Operator

Period (days before actual departure date) 

 Eligible refund amount of total ticket

 Remarks

Cityline Travel Pte Ltd

8 days

50%

 

Pahang Lin Siong Motor Co Bhd

8 - 15 days

100%

 

SMB Express

4 days

70%

 

Sri Maju Group

Case by case

Case by case

Contact us for info

Star Qistna Express

8 days

80%

 

Superior Coach & Tour

8 days

50%

 

The One Travel & Tours

8 days

80%

Case by case basis, contact us for info


Transtar Travel Pte Ltd

8 days

5 - 7 days

2 - 4 days

Less than 48 hours

60%

40%

20%

Non-refundable

 

 Last updated 03 September 2020

Reschedule

Bus Operator

Period (days before actual departure date

Reschedule Fee

Remarks

Beh Travel & Tours Sdn Bhd

9 days

No charge

 

Billion Stars

9 days

RM15

 

Cityline Travel Pte Ltd

5 days

S$10 per ticket per way

 

Coachliner 707 Travel & Tours Sdn Bhd

9 days

No charge

 

Enrich Global Holidays Services Sdn Bhd

9 days

RM10

 

Golden Coach (S)

5 days

S$5 per ticket

 

Grassland Penang Prangin Mall

9 days

No charge

 

Gurun Supernice Enterprise

9 days

No charge

 

Intercity Coach

9 days

No charge

 

Kerian Mewah Agency

9 days

No charge

 

KPB Ekspress

9 days

No charge

 

Lapan Lapan Travel (88 快车)

5 days

S$5 per ticket

 

Luxury Coach Service

5 days

S$25/transaction + fare difference apply

 

Meridian Holidays Sdn Bhd

7 days

RM10

 

Penang Billion Stars

9 days

RM15

 

SC Southern Travel & Tours Sdn Bhd

5 days

RM5

 

Sinar Afiqah Enterprise

9 days

No charge

 

SMB Express

9 days

RM5

 

Sri Maju Group

Case by case

Contact us for info

 

Star Qistna Express

5 days

No charge for non-peak period.

Top-up of fare difference apply during pre-peak or peak period

 

Suasana Edaran Express

5 days

10% from ticket price

 

Superior Coach & Tour

7 days

S$5 per transaction

 

Super-Nice Express Pte Ltd

4 days

S$5 per ticket

 

Supernice Grassland

3 day

RM5

 

The One Travel & Tours

9 days

20% of ticket value

Reschedule is case by case basis

Transtar Travel Pte Ltd

5 days

S$10 per ticket per way

 

Last updated 03 September 2020


*Please refer to the detailed refund and reschedule policy here.

*All information is correct as of 16 July 2020 and may change from time to time, depending on the operator.

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* Only 0.01% trips slightly higher than counter price. ** Only applicable for transactions without the use of discount code and trips offered by certain companies. *** For certain trips only, discount already reflected in the ticket price itself (i.e. lower price than bus counters). * Bus pictures are for reference only. * Trip durations are estimated time only.