Cancellation Policy

Time of Cancellation	Refund Percentage
48 hour(s) before travel	80 %
24 hour(s) before travel	50 %
12 hour(s) before travel	25 %
within 12 hours	0 %

Transtar CB

Time of Cancellation	Refund Percentage
168 hour(s) before travel	50 %
72 hour(s) before travel	30 %
24 hour(s) before travel	10 %

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* Only 0.01% trips slightly higher than counter price. ** Only applicable for transactions without the use of discount code and trips offered by certain companies. *** For certain trips only, discount already reflected in the ticket price itself (i.e. lower price than bus counters). * Bus pictures are for reference only. * Trip durations are estimated time only.