How To Book Train Tickets

Step 1 - Search Your Trips & Choose Seat(s)

1. Select your Origin, Destination, Departure Date, Departure Time and etc. Click "Search for Train".

2. Select your desired trip. Click "Select Seats"

3. Choose your coach/deck.
4. Then select your desired seat(s).
5. Click "Continue" (If you book 1 way trip). Click "Go to Returning Trips" (If you book round trip).

Step 2 - Fill In Details & Pay

1. Fill in Ticket Collector Info.
2. Double check the Journey & Payment Details.

3. Key in the Discount Code if you have one, click "Apply Code".

4. Select your desired payment option.
5. Remember to tick to agree to Easybook's Ticketing Policy.
6. Key in Word Verification.
7. Click "Pay Now".

8. You will be prompted to confirm your booking and the total amount that you are going to pay are correct. Click "OK" and proceed.

9. You will come to Payment Page. Fill in all the necessary details and make your payment.
10. After payment done, Order Summary will be sent to your email automatically.
11. You are required to show the Order Summary when boarding. (You may print it out or show through mobile phone)
12. Order Summary for your train ticket purchase will be available in the Payment Page, Booking History or your email inbox.
13. If you did not receive your Order Summary within 6 hours, please call our hotlines or send us an email at enquiry@easybook.com. Kindly ENSURE the status of your previous booking before proceeding to the next booking.

How To Book Your Car

Step 1 - Search Your Car

1. Select your Pickup Location, Pickup Date & Time, Return Date & Time and etc. Click "Search Your Car".

2. Select your desired car. Click "Select".

Step 2 - Fill In Details & Pay

1. Fill in the Customer Info & Rental Info.
2. Double check the Rental & Payment Details.

3. Key in the Discount Code if you have one, click "Apply Code".

4. Select your desired payment option.
5. Remember to tick to agree to Easybook's Ticketing Policy.
6. Key in Word Verification.
7. Click "Pay Now".

8. You will be prompted to confirm your booking and the total amount that you are going to pay are correct. Click "OK" and proceed.

9. You will come to Payment Page. Fill in all the necessary details and make your payment.
10. After payment done, Order Summary will be sent to your email automatically.
11. You are required to show the Order Summary when collecting your car. (You may print it out or show through mobile phone)
12. Order Summary for your car rental booking will be available in the Payment Page, Booking History or your email inbox.
13. If you did not receive your Order Summary within 6 hours, please call our hotlines or send us an email at enquiry@easybook.com. Kindly ENSURE the status of your previous booking before proceeding to the next booking.

How To Book Local Tour

Step 1 - Search Your Tour

1. Select your Pickup Location, Pickup Date & Time, Return Date & Time and etc. Click "Search Your Tour".

2. Select your desired tour package. Click "More Info"

3. Select your desired tour date & fill in necessary info. Click "Book Now"

Step 2 - Fill In Details & Pay

1. Fill in the Buyer Info
2. Double check the Booking & Payment Info.

3. Key in the Discount Code if you have one, click "Apply Code".

4. Select your desired payment option.
5. Remember to tick to agree to Easybook's Ticketing Policy.
6. Key in Word Verification.
7. Click "Pay Now". By clicking on the "Pay Now" button, you agreed to our terms and policies.

8. You will be prompted to confirm your total number of tickets and total amount that you are going to pay are correct. Click "OK" and proceed.

9. You will come to Payment Page. Fill in all the necessary details and make your payment.
10. After payment done, Order Summary will be sent to your email automatically.
11. You are required to show the Order Summary when attending the tour. (You may print it out or show through mobile phone)

How To Book Ferry Tickets

Step 1 - Search Your Trips & Choose Seat(s)

1. Select your Origin, Destination, Departure Date, Departure Time and etc. Click "Search for Ferry".

2. Select your desired trip. Click "Select Seats"

3. Please choose the number of seat(s).
4. Click "Continue" (If you book 1 way trip). Click "Go to Returning Trips" (If you book round trip).

Step 2 - Fill In Details & Pay

1. Fill in Ticket Collector Info & Passenger Information.
2. Double check the Journey & Payment Details.

3. Key in the Discount Code if you have one, click "Apply Code".

4. Select your desired payment option.
5. Remember to tick to agree to Easybook's Ticketing Policy.
6. Key in Word Verification.
7. Click "Pay Now".

8. You will be prompted to confirm your booking and the total amount that you are going to pay are correct. Click "OK" and proceed.

9. You will come to Payment Page. Fill in all the necessary details and make your payment.
10. After payment done, Order Summary will be sent to your email automatically.
11. Order Summary for your ferry ticket purchase will be available in the Payment Page, Booking History or your email inbox.
12. If you did not receive your Order Summary within 6 hours, please call our hotlines or send us an email at enquiry@easybook.com. Kindly ENSURE the status of your previous booking before proceeding to the next booking.
13. On departure day, proceed to check-in counter 90 minutes before departure with a printed copy or provide the electronic Order Summary to the counter staff for faster clearance.
    
    *You MUST PRINT the Order Summary for Batam Fast Ferry Pte Ltd, Riesa Enterprise, Indomaya Express, Citra Indomas or other operators mentioned in the order summary.
    
    Otherwise, administrative charges may be imposed.

How To Use Easybook Wallet

Easybook Wallet is now available on our website and mobile app to cater for all your travel bookings conveniently. Register now with Easybook to receive the latest news and enjoy amazing promotions for your next trip. With our new e-wallet feature, travelling is now made easier and even more exciting!

Step 1 - Log In

1. Click "Sign In" on top of the Easybook homepage and select "Log In" from the dropdown menu.
2. Once you are logged in to your personal Easybook account, select on "Manage" to access the Easybook Wallet.

3. For new users, click the "Sign In" button and select "Register" from the dropdown menu to create an account.
4. Fill in a few personal details on the “New User Registration” page and click on "Register Now".

5. You will be navigated back to the homepage where you can log in to your account by clicking on the "Sign In" button.
6. Enter the email and password you have registered with, then click on "Sign In" to get started.

Step 2 - Top Up and Check Your Balance on Easybook Wallet

1. New users who successfully register and log in as a member will be immediately directed to the “Member Area” section whereby the Easybook Wallet page will be displayed.
2. For existing members, Easybook Wallet can be accessed by clicking on "Manage" from the top of the page with your surname displayed.
3. The Easybook Wallet page will show you the top up amount/balance for your e-wallet in your selected currency.

4. To Top Up, simply click "Top Up" on the Easybook Wallet page.
5. Choose your "Currency" and enter your preferred top up "Amount".
6. Once you’ve chosen your currency, you can select from a range of payment gateway, then insert the "Word Verification" displayed on the page and click on "Top Up".

7. You will be directed to the “Credit Card Payment Details” page to complete the Order Confirmation process.
8. This page may vary according to the payment currency you have chosen to top up. Fill in the required details or make your confirmation and you are ready to start using the Easybook Wallet.

How To Use Reward Cash

Note: "Reward cash" given by marketing activities, non-withdrawable, not entitled for cash bonus.

Step 1 - Top-up Main Cash on Easybook Wallet if the Main Cash balance is low.

1. To Top Up, simply click "Top Up" on the Easybook Wallet page.

Step 2 - Book your ticket

1. Enter your destinations and dates -> Search trips -> Enter collector details.

Step 3 - Select Easybook Wallet as your payment method

1. Click "Easybook-Wallet" for make payment.
Note: The usage of Reward Cash is 5% for bus, ferry and car rental prices; 3% for the train ticket price.
Note: 5% of the ticket price will automatically deducted from Reward Cash, the balance will deduct from Main Cash.

Reference:
Scenario 1:
Main Cash RM 0, Reward Cash RM 10 - (Not entitle use to pay ticket)
Easybook user must top-up Main Cash then only can use it. Only 5% of the ticket price will be deducted from Reward Cash, balance will deduct from Main Cash.

Scenario 2:
Main Cash RM 22, Reward Cash RM 13, ticket price RM 30
RM 30 x 5% = RM 1.50. Meaning RM 1.50 will be deducted from Reward Cash only, balance of RM 28.50 will be deducted from Main Cash. Hence, easybook user require to top up the Main Cash first.

Step 4 - Proceed Payment

1. Click on "Pay Now" to complete your transactions.

How to Reschedule Ticket

1. Go to "My Booking History".
2. Select the ticket that you want to reschedule, click "Modify Ticket".

3. Choose Departure Date.
4. Agreed on Policy.
5. Click "Proceed to Cancel Ticket".

6. Select your preferred trip.
7. Select your seat, click "Continue".

8. Double check your "Journey Info".
9. Double check your "Payment Details".

10. Select your desired payment option.
11. Remember to tick to agree to Easybook's "Ticketing Policy".
12. Click "Pay Now".

13. You will be prompted to confirm your booking and the total amount that you are going to pay are correct. Click "OK"and proceed.

14. You will come to "Payment Page". Fill in all the necessary details and make your payment.
15. After payment done, "Order Summary" will be sent to your email automatically.

How to Cancel Ticket

1. Go to "My Booking History".
2. Select the ticket that you want to cancel, click "Cancel Ticket".

3. Agreed on Policy.
4. Click "Proceed to Cancel Ticket".

5. A confirmation email will be sent to you shortly.