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Ticket-Related

    We will send you an order summary through email once you purchase at www.easybook.com. You may also get the ticket in website, please login to membership => see booking history => select departure date => click invoice to print.

    In addition to display your ID, you are recommended to print out the order summary to expedite check-in. Please follow the instructions in the order summary, there have information regarding boarding code to check in at specific coach companies

    Once sold, tickets cannot be change by any circumstances. You may still email us at enquiry@easybook.com  to seek a date and time change for your coach e-tickets/order summary.

    No cancellation or refund is allowed.

    On the login page, click "Forgot Password". Enter your Easybook registered email and follow the instruction given to reset the password. Please check your spam folder if you do not find it in your inbox.

    Yes sure. To edit the passenger's details, log in to membership => View Booking History => select the departure date => click Edit.

    Follow the instructions in questions 1 to reprint from an email or membership page. Printing the order summary can speed up check-in along with providing ID

    Child who is 2-year-old and above has to buy his/her own seat ticket

    All details are shown in the second column of the order summary/invoice. The pick-up point address and drop-off point address are shown in the second column of the table.

    Ticket is open for sales usually 6 - 8 weeks in advance.

    Please select the [ORIGIN], [Any Sub Location] and [DESTINATION], [Any Sub Location] to see more results. If 'No trips records' shown, that means the selected trips are fully booked.

    Please ensure that your phone number and email address are accurate, so that we can notify you if there is a delay or a change in itinerary.

    Please refer to our Promotion page.

    You can only enjoy the benefits of one discount/promotion at a time. Promotions, deals, and discounts cannot be combined; only one is valid at a time.

    Some journeys are not available online but are available offline; to purchase them, you must go to the Bus counter.

Payment-Related

    Easybook.com offers a variety of payment methods and the options available to you will depend on the country that your booking departs from, and the amount of time left before you depart.

    You may be offered one or more of the following payment options:

    • Credit card (Visa, MasterCard)

    • Debit Card (Visa, Mastercard)

    • PayPal

    • Real-time or online bank transfer

    • 7- Eleven (Malaysia, Klang Valley Area only)

    • AXS Payment Machine (Singapore only)

    Due to the fact that we accept a variety of payment methods from various countries, we ask that you confirm throughout the booking process which choices are available to you. If your preferred payment method is not displayed, it may not be available in the nation from which you are travelling, or it may be too close to your departure date.

    Check your membership email at www.easybook.com to check. If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you on the day itself.

    11st scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

    • Please check your spam folder to see if it is there.

    • Otherwise, check your membership email at www.easybook.com either order summary is there or not.

    Still not have? please enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing, or price so that we can revert back to you within the day itself.

    2nd scenario: You didn't receive any email from us despite making the payment.

    Please take a screenshot of the successful payment, attach in the email and mention the bus trip purchased, travelling date & send it to enquiry@easybook.com.


    Yes. Easybook.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to the Easybook.com server.

Others

    Our coaches will leave on time and cannot wait at the expense of other passengers. Please arrive at least thirty minutes prior to departure.

    Depending on the length of the travel, the bus will stop one or two times along the way for restroom or refreshment breaks. If you have an emergency, you may simply inform the driver.

      • Singapore to Tioman (Mersing) - Approximately 3 hours.

      • Singapore to Malacca - Approximately 3 hours.

      • Singapore to Seremban - Approximately 4 hours.

      • Singapore to Kuala Lumpur - Approximately 5 hours.

      • Singapore to Genting Highland - Approximately 7 hours.

      • Singapore to Cameron Highland - Approximately 7 hours.

      • Singapore to Pahang - Approximately 8 hours.

      • Singapore to Terangganu - Approximately 12 hours.

      • Singapore to Penang - Approximately 10 hours.

      • Singapore to Kedah - Approximately 12 hours.

      • Singapore to Hadyaai - Approximately 13 hours.

      View all trips duration

      PS: Arrival times may be 30 minutes earlier or later depending on traffic conditions.

    Smoking not allowed.

    Please refer to our Contact page.

    • Super VIP Merchant

    • Super VIP (26/28-Seater)

    • 44 seaters

    • Double Decker

    • NEW K-CLASS-DBL

    • Snoozer 21 seaters

    • Super VIP 18 seaters

    • Exclusive Single Deck

      PS: Price is dependent on the departure date i.e. on peak season or low season, one way or two ways, whole day exposure, etc.

    Singaporeans, Thais, and Malaysians are exempt from visa requirements. However, visas are required for other nationalities. It is essential that you confirm if a visa is required for your trip, as you may be denied entry without one, and we cannot be held responsible for this. Creating visas on the spot at the customs of 2nd link is not recommended because the process will take longer than 30 minutes and the bus will not wait longer than 30 minutes.

    Ministry of Foreign Affairs

    Singapore -

    http://www.mfa.gov.sg/content/mfa/consular_information/foreigners_visiting_singapore.html

    Address : Ministry of Foreign Affairs, Tanglin, Singapore 248163

    Email : mfa@mfa.gov.sg

    Tel : (65) 6379 8000

    Fax : (65) 6474 7885

    MFA One Call Centre: 1-800- 476 8870 (Toll-free for calls made from Singapore)

    Malaysia -

    http://www.kln.gov.my/web/guest/requirement-for-foreigner

    Thailand -

    http://www.mfa.go.th/web/2482.php?id=2491

    PS: the info above are subjected to changes from time to time.

    Maximum 15kg (60cm x 20cm x 55cm), you may put your luggage at the luggage compartment below the coach or above your seat. It is your responsibility to ensure that your luggage is loaded onto the coach that you are boarding.

    Yes. When leaving Singapore for Malaysia, you must leave your luggage in the coach at Singapore Custom but unload it at Malaysia Custom for scanning; when entering Singapore from Malaysia, you must leave your luggage in the coach at Malaysia Custom but unload it at Singapore Custom. The coach driver will provide instructions, but you may miss them on occasion.

    Please refer to the ICA website.

    Depends on the coach company. Most of them are using 2nd link, unless those pick-up point are nearer to the north such as Kovan Hub.

    Please refer to our Local Tour page.

Ticket-Related

    You can get the fare and timetable information from our website at www.easybook.com.

    Depending on the weekends or festive season in Malaysia, there could be a peak in purchase or all the tickets are sold out.

    Yes, you can make a group booking.

    An order summary from Easybook will be emailed which serves as a notification that your payment was successful.

    A second, final email will be sent to you. This is the E-ticket that you should take with you (soft or hard copy) to the train.

    No, you don't need to show the E-ticket at the counter. You may go directly to your respective coach train.

    You may either print out the ticket, or save as PDF in your smartphone. If you intend to show the E-ticket on your phone, make sure that the entire (all pages) E-ticket is viewable.

    Yes, you can book and register outside of Malaysia. All you need is a stable internet connection to do so.

    No. Once booked, tickets are strictly non- changeable and non-refundable.

    Please check your spam folder first.

    If it is not there, please email enquiry@easybook.com ASAP.

    You are eligible if you are qualified under below category:

    1. Senior citizen 60 years and above (Malaysian only)
    2. OKU/Disabled registered with Jabatan Kebajikan Masyarakat (Malaysian only)
    3. KTMB i-Card Student (for card holders only)
    4. Child fare for passengers aged between 4 to 12 years (passengers 3 years old and below may travel free of charge, seated together with adult)

    Concession/discount ticket is not valid for shuttle service for JB Sentral – Woodlands – JB Sentral.

    1. A ticket is valid for the passenger whose name and IC/passport number is stated on the ticket and in the boarding list.
    2. Passengers must produce an original copy of the following document during ticket inspection: -
    3. Passengers who fail to produce a valid ticket and/or an original copy of the above documents during inspection on board the train must pay the full fare and a surcharge.
    4. Foreigners holding senior citizen or disable concession tickets during inspection on board the train must pay the full fare and a surcharge.
    5. Passengers on the shuttle service between JB Sentral – Woodlands – JB Sentral holding concession/discount tickets during inspection at KTMB’s premises or on board the train must pay the full fare and a surcharge.
    6. Tickets are not transferable.

Others

    Yes, you can get it from the train station personnel on duty or the nearest train station management office.

    If that happens please contact the nearest train station personnel available or the train station management counter.

General Questions

    No. Bookings are strictly non-refundable and non-changeable.

    Please check the car booking information carefully before check out. Car rental purchases are final and are not refundable or changeable. Duplicated transactions are also not refundable because duplicated transactions block other customers from renting a specific car. There will be no refund for any unused or partly used services.

    Check that your driver's licence is valid and check whether your nationality requires an international license to be able to drive in your desired destination.

    An international license is preferred for non-Malaysian citizens wishing to drive in Malaysia.

    Easybook works with 80+ renowned car rental companies to provide you with the most choice when booking your rental car. We are always partnering with new companies to offer you more choice.

    When you book your car at Easybook, you will see the car rental company name, car brand, and car type in the search results.

    Please click on the company link on the search result page to find out more information about the selected car.

    Please note that the car pictures are for display purposes only. Some companies upload the actual picture of their car but some companies will upload a picture that's an approximate representation. Car rental companies carry many different car models and as they continually upgrade their fleets, your actual rental car may be similar but not identical to the one pictured.

    The seating and luggage capacity for each car should be used as a guide only.

    On the search result page, click on the 'View' button to find more details about the car.

    You will see the car's gear type, its daily price, the car company that manages it, whether it comes with air-con, whether a chauffeur is available, and the number of seats it has.

    Easybook offers various types of vehicle to suit your needs, such as Hatchback, Sedan, MPV, SUV, Van and Luxury cars. Vehicle availability varies by agency and location.

    When you search for your location, you will see a list of vehicle types available.

    The availability of cars may be limited during peak seasons, such as public holidays etc. Nevertheless, it is advisable to book your car rental a few days in advance to avoid disappointment.

    Easybook offers car-pickup at various locations across all states in Malaysia, including KLIA, Sabah and Sarawak.

    You can select the preferred sub-location for pick-up within the state.

    Once you have selected your car and have proceeded to the customer details/payment page, you can key in your exact preferred car pick-up and return locations in the field boxes.

    You can check whether the car comes with a chauffeur by clicking the 'View' button on the search result page.

    If a chauffeur is not available, you may still to request for one by emailing enquiry@easybook.com and we will do our best to allocate you a chauffeur.

Car Pick-up / Return

    The car company will contact you with details of how to collect your car within 48 hours of booking confirmation, so please ensure your contact details (phone and email) are correct before placing an order. You will also find the car company's contact details in your order summary email, should you need further clarification from them.

    Usually, the car rental company will deliver it to you at your specified location, such as hotel, airport, bus terminal, train station.

    This depends on the particular car company. Each company's policy will vary. However, all companies allow the car to be returned to the exact pick-up location.

    Some car companies allow the car to be returned at a different location/different sate but a surcharge may be applied. To avoid any doubt, read the T&Cs of the car rental company on the Payment page before you click on the 'Pay Now' button.

    Not necessarily. They can be different, subject to the particular car rental company's policy.

    Some car companies allow the car to be returned at a different location/different sate but a surcharge may be applied. To avoid any doubt, read the T&Cs of the car rental company on the Payment page before you click on the 'Pay Now' button.

    Yes, you may book a one-way car rental and return it at the same location.

    You will have to contact your car rental company directly to see if they can modify your drop-off location. You can find their phone number in your order summary.

    Any changes to your reservation may result in extra charges by the car rental company.

    You would need to contact your car rental company directly to check their policy. You can find their phone number in your order summary.

Insurance-Related

    No, insurance is not included. However, most car rental companies offer Collision Damage Waiver to reduce the customer's excess liability. Please read the T&Cs of the car company carefully.

    Notwithstanding this, it’s advisable to purchase travel insurance. Easybook shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage loss, personal accident, injury or illness.

    If you have travel insurance, check if it covers the damage. You may have to file a police report.

Payment-Related

    It depends on the currency & location. We support many popular payment gateways for your convenience, such as credit card and PayPal. At the checkout page you will see the payment options available to you.

    It depends on the car company. Some car companies will require this payment method. It will be clear upon checkout if the company requires you to pay in this way.

    If so, you would need to make a certain percentage of the payment on Easybook.com, and then pay the remaining amount upon the pick-up of the car.

    Your will receive an Order Summary in your email that shows your booking confirmation.

    If you do not receive your Order Summary email more than 15 minutes after booking, please email enquiry@easybook.com.

    If after 15 minutes, please email enquiry@easybook.com and also check with your bank to see if the payment was successful or not.

Mileage-Related

    It depends on the company. Check the T&Cs in your order summary email. If nothing is stated, the mileage should be unlimited.

    Please check the T&Cs in your order summary email. Usually, you will have to pay back the extra mileage that you have used.

Ticket-Related

    Bookings are non-refundable and cannot be amended.

    However, in the case that the ferry company cancels the trip, your ticket will be refunded.

    On www.easybook.com/ferry, select your departure/arrival points, dates and times, and number of pax.

    Then on the results list, select your desired trip and choose your seats (if applicable).

    Enter your personal details and proceed to payment.

    After your payment is successful, we will send an order summary to your email.

    You can either print out your order summary OR download it on your mobile device and have it ready for viewing at your departure point.

    You would need either a soft or hard copy to show at departure point.

    We recommend you check-in with your passports and a copy of your order summary, and collect boarding passes at least 1 and a half hours before ferry departure time.

    Children under 2 years old has to buy his/her own seat ticket.

Payment-Related

    You can pay with either Malaysian Ringgit (RM) or Singapore Dollar (SGD).

    You may pay by Visa or Mastercard, eNets, or PayPal.

    Check your membership email at www.easybook.com to check if your order summary is there.

    If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you on the day itself.

    Please note that it may take up to 30 minutes for your order summary to arrive in your order summary inbox.

    Don't forget to check your spam folder.

    Scenario: You have received an email saying that the payment was successful, and to hold a while in receiving the order summary.

    Check your membership email at www.easybook.com to check if your order summary is there.

    If it is not there, please email enquiry@easybook.com ASAP, along with your booking email address, bus trip, timing or price so that we can revert back to you within the day itself.

Others

    No. We recommend you purchase your own travel insurance.

    It would depend on the ferry company you are travelling with. Please check the T&Cs of the ferry company on their website.


* Only 0.01% trips slightly higher than counter price. ** Only applicable for transactions without the use of discount code and trips offered by certain companies. *** For certain trips only, discount already reflected in the ticket price itself (i.e. lower price than bus counters). * Bus pictures are for reference only. * Trip durations are estimated time only.