The following terms of the privacy policy (“Privacy Policy”) are by and between Easibook.com Pte.Ltd ("Easybook"), having its office at 1 North Bridge Road #02-17, High Street Centre, Singapore 179094, which runs and operates easybook.com(“Site” or “we” or “our”) and the end-user/customer (“End-User” or “you” or “your”) of the Site. This Privacy Policy shall be effective at the time the End-User accesses the Site. By accessing the Site, submitting information to Easybook through the Site, and signing up for using the Site, the End-Users expressly consent to Easybook and its affiliates using and/or sharing the Targeting Data to its authorised service providers and other relevant third parties, in the manner described under the Cookie Policy.End-User expressly consents to the use/sharing by Easybook of the Targeting Data to authorized service providers and other relevant third parties.By accessing the Site, the End-User expressly consents to Easybook and its affiliates using, and/or sharing the End-User Data (as defined below) in accordance with this Privacy Policy,if the End-User does not agree to be bound by the terms of this Privacy Policy as set-out below, the End-User may not access the Site:
(Collectively, hereinafter the ‘Site’ and the ‘End-User’ shall be referred to as the “Parties” and individually as the “Party”)
In this Privacy Policy (unless the context requires otherwise):
Please note that privacy of the End-User is important to us. We value the trust of the End-User and are committed to protecting and safeguarding the End-User’s Data (defined below). This Privacy Policy, which we may update from time to time in the manner provided under Clause 7 of this Privacy Policy, describes inter alia how Easybook shall use the End-User’s Data (defined below). It also tells the End-User how the End-User can contact us, if the End-User has questions about the End-User’s Data (defined below) shared with us.
The Site provides an online marketplace for the sale of travel services inter alia through its own websites and mobile apps.
When the End-User makes a reservation/booking through the Site, the End-User may be asked the required information including, without limitation:
To make it easier to manage your reservations, Easybook may provide facility for the End-User to open a user account on the Site. The user account may allow you to save your personal settings, review previous bookings and manage future reservations.
When you visit the Site, even if you do not make a booking/reservation, we may collect certain information, such as, your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. (Collectively, the above end-user’s data along with the ‘Targeting Data (defined below)’ shall be hereinafter referred to as the “End-User’s Data”)
In this regard, it may be noted that inter alia the following amongst others items specified there under shall be governed by the Cookie Policy of the Site: (a) Site usage dealing with information about your navigation during the Site usage, for example the URLs of websites; (b) log information: information, such as, your web request, IP address, browser type, browser language, date and time of request.
Easybook may use the End-User's Data for providing customer services to the End-User.
Easybook may offer to user the facility to register and open an account on theSite. Easybook may use the information you give to Easybook for administering the account, allowing you to manage your bookings, take advantage of special offers, and manage your personal settings.
We may also use your information for marketing activities, as permitted by applicable laws, such as, the following:
There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this, such as, the following:
We sometimes ask our customers to take part in market research. Any additional details that you give us as part of the market research will only be used with your consent.
We may use the End-User’s Data for the detection and prevention of fraud and other illegal or unwanted activities or disclose the End-User’s Data if required as per the applicable laws.
We may use the End-User’s Data for analytical purposes, to improve our Site, enhance the user experience, and improve the functionality and quality of our Site.
In certain circumstances, we may share the End-User's Data with third parties, such as, the following:
In order to complete your booking, we need to transfer relevant reservation/booking related End-User details to the bus operator/hotel you booked with.
In order to support you during the reservation/booking process and throughout your stay, your details may be shared with any of the group companies of Easybook. Your information might also be shared with other members/services providers to the Site/group companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customized service
We may use third-party service providers to process the End-User’s Data on our behalf for the purposes specified above. To further elaborate in this regard, we may use service providers to send the reservation/booking information on our behalf to the accommodation/bus operator you booked through the Site, or we may instruct third parties to contact you. When a reservation/booking requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our Site on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use the End-User’s Data for any purposes other than those specified above.
We may provide free apps for a variety of mobile devices and use versions of our regular Site that have been optimized for mobile. These apps and mobile websites process the End-User’s Data in a similar way as our Site does and they also allow you to use location services to find suitable bookings for the End-User.
The Site may utilize (i) a tracking pixel (such as, a smart pixel(s) or managed pixel(s)) ("Pixel") placed on certain page(s) of the Site to collect relevant information from the Site and to set a cookie on the browser of End-User(s), (ii) browser stream data of End-User(s) to the Site or (iii) other non-identifiable / non-personal information of the End-User (collectively, hereinafter referred to as the "Targeting Data") in accordance with the Cookie Policy of the Site (the latest version of which shall be available on the Site) ("Cookie Policy").
The Services offered by the Site are not directed at minors (as more specifically provided for in the General Terms and Conditions of Site usage). The use of Site is only allowed with the valid consent of a parent or a guardian.
You always have the right to review the End-User’s Data we keep about you. You can request an overview of your End-User’s Data by emailing us at enquiry@easybook.com. Please write "Request For End-User’s Data" in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing the End-User’s Data.
If the End-User's Data we have for you is incorrect, we will update it at your request. You can also ask us to remove your End-User's Data from our customer database by sending an email to [ enquiry@easybook.com ] with “Request for removal of End-User's Data” in the subject line. However, where you choose to remove your End-User Data, we may not be able to provide you with access to the Site for making reservations/bookings. We may also need to retain certain information in accordance with applicable laws, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Site and choosing to remove your account.
Easybook reserves the right to modify this Privacy Policy at any time with or without any further notice(s) by uploading the revised Privacy Policy on the Site and it is the duty of the End-User to keep itself aware of the revisions to the Privacy Policy of the Site.
THE SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE PRIVACY POLICY, SITE, THE FACILITY PROVIDED ON THE SITE, THE TRANSACTION PROCESSING FACILITY, THE INABILITY TO USE THE FACILITIES PROVIDED ON THE SITE INCLUDING THE TRANSACTION PROCESSING FACILITY, OR THOSE RESULTING FROM ANY SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SITE BEYOND THE VALUE OF THE LAST TRANSACTION CARRIED OUT BY THE END-USER THROUGH THE SITE.
This Privacy Policy is governed by and shall be construed in accordance with the laws of Singapore. The courts in Singapore shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with this Privacy Policy.